Frequently Asked Questions
FAQ
FAQ
Q: What are Secret Experiences?
A: Secret Experiences are curated and exclusive experiences not offered by traditional event organizers and tour operators. From private dining and hidden bars to unique cultural tours and luxury adventures, we connect you with unforgettable activities.
Q: Who are Secret Experiences for?
A: Our experiences are designed for curious travelers, adventurous locals, and anyone looking for something beyond the ordinary. Whether you’re planning a date night, a special celebration, or a unique group activity, we offer tailored options.
Q: Are the experiences really unique?
A: Many of our experiences involve hidden venues, private tours, or exclusive access revealed only after booking — adding an element of surprise and exclusivity.
Q: How do I book an experience?
A: Browse our selection of exclusive activities online, choose your preferred date, and book securely through our website. You’ll receive a confirmation email with all the details.
Q: What payment methods do you accept?
A: Our integrated booking system accepts major credit cards, debit cards, and PayPal. For private bespoke events, we can also arrange bank transfers.
Q: Can I book for a group or private event?
A: Yes. Our secret experiences can be customized for birthdays, anniversaries, or corporate events. Contact us for tailor-made arrangements.
Q: What is your cancellation policy?
A: We offer standard cancellation terms, which are shown before checkout. We aim to be flexible and will always do our best to accommodate changes.
Q: Do I need to bring anything?
A: Most activities don’t require anything special. If an experience involves specific dress codes or equipment, you’ll be informed upon your booking confirmation.
Q: Can dietary restrictions be accommodated?
A: Yes. Our food and drink experiences can be adapted to suit various dietary preferences. Please let us know when booking.
Q: Are the experiences safe?
A: Absolutely. We carefully vet all our partners to ensure professional standards and safe environments for every guest.
Q: Can I give a Secret Experience as a gift?
A: Yes! You can purchase a gift voucher that can be used for any of our experiences, or gift a specific activity.
Q: Do gift vouchers expire?
A: Gift vouchers are generally valid for 6 months from purchase, giving plenty of time to select the perfect experience.
Q: Do you create bespoke or custom experiences?
A: Yes. Our professional team can design tailor-made experiences for couples, groups, or companies.
Q: How do I get in touch for help?
A: Our support team is available for any questions or special requests. Reach out through our contact form or live chat.
Q: Who creates and hosts the experiences?
A: Every experience is designed and led by expert hosts, passionate curators, or local insiders who know their craft and culture inside out. From award-winning chefs and sommeliers to professional guides, artists, and storytellers, our hosts are carefully selected to ensure authenticity, expertise, and world-class hospitality.
Q: Can I work with or partner with Secret Experiences?
A: Yes. We actively collaborate with talented hosts, curators, and venues to create unique and high-quality experiences. If you’re a chef, guide, artisan, or event professional interested in sharing your expertise with a wider audience, you can apply to become a Secret Experiences partner through our website form or chat box.
Q: Does Secret Experiences offer franchising or local representative opportunities?
A: We welcome discussions with entrepreneurs, travel professionals, and hospitality experts interested in representing Secret Experiences in their city or region. Franchise and representative opportunities allow you to bring curated luxury experiences to your local market while benefiting from our global brand, expertise, and support. For more details, please contact us via the website form or chat box.